Shipping & Returns

Shipping 

We charge at cost for shipping.

We use a carrier to ship our products or we can arrange for customers to pick up orders by appointment at our facility at 2470 Dunrobin Road Dunrobin On K0A1T0

All our prices are FOB Ottawa. Shipping is charged at cost depending on the shipping method and the location in Canada. We charge our customers only what the carrier charges us for shipping, fuel surcharge and any accessorial charges such as residential delivery or use of truck tailgate.

All deliveries require a signature on delivery to accept the shipment.

 When you begin the checkout process you may then select whatever method you prefer. The on line store has been set up to estimate shipping on an individual package rate using FedEx Ground, Purolator Ground,Loomis Express, Canpar and truck delivery via Day & Ross Transport. For multiple rolls of fencing or kits we can sometimes get better shipping rates from trucking companies.We have included the latest trucking company carriage rates in our shipping options.Note that shipment to a residential address attracts a surcharge which has been factored into the rate tables. To qualify for business to business rates you must include a business name in the delivery address or state that the deliver address is a farm address.

All these tables on the store are best estimates and actual shipping charges vary weekly with fuel surcharges plus delivery location. If a customer is close to a major trucking depot then we can arrange for depot pickup which is cheaper.

 If you want to take advantage of the most optimized shipping costs please either call us or e-mail us and we will provide you with a shipping quote for your actual order.

You can still order online even with a quote, select store pick up which will not include shipping we can then seek the best shipping option for you. Let you know the shipping cost add the specific shipping cost quoted on your estimate prior to shipping.

Tailgate use on delivery. We package everything in easily manageable packages  (less than 75lbs) so that one person can off load. We do not use pallets unless the customer informs us that they have a forklift to offload. Unfortunately the use of the tailgate to offload is at the drivers discretion and he will ask the recipient to agree to the use of the tailgate. Day and Ross trucking charge a fee for the use of the tailgate, this fee is not included in our shipping quotes and will therefore be charged retrospectively if the customer agrees to the use of the tailgate.

Rural areas and islands attract higher shipping charges ( carriers can charge double the rate, beyond charges, going to an area not on the main route) you probably know this yourself from past experience when ordering goods. If this is the case please contact us and request a detailed quote for what you require and we will work out the lowest possible shipping charge for you. Alternatively supply us with a drop ship point such as local Purolater office and we ship there.

If you are in a rural area or on an island and  just proceed to order online using the estimate of shipping we will contact you with the actual shipping charges prior to shipping to get your approval to add the extra charge to your bill.

Note: Many carriers DO NOT deliver to an address which is a Range Road, if your address is XXX Range Road you will need to supply us with the nearest depot that accepts your bulk packages.

Returns 

Deer Fence Canada Inc is confident that you will be highly satisfied with our products, accessories and tools.

If for any reason you are not completely satisfied, we will accept unused material in original packaging at anytime within 30 days of original shipment. Returns made after 30 days may be subject to a 20% restocking charge to cover no recoverable credit card fees and other expenses.

DIY products that have been installed then dismantled are not eligible for return.

Customers who return products will be required to pay for all shipping charges and these will be deducted from any refunds for materials. Shipping charges include the initial delivery charge and the return shipping charge. Any product damage incurred during return shipping will be charged to the customer.

Please Note: Fence posts and Sleeves are not returnable.

Electrical items with a manufacturers warranty may require the item to be returned to an address in the USA. This can be difficult and time consuming. Please contact us before you engage in this route and we will do our very best to help you with the process or if possible give you a Canadian address for the return. Upon receipt of returned products, customers will be credited the purchase price less shipping charges and any restocking charges that may apply.

Please contact Customer Service prior to return of any items. see contact page.